The following is a list of frequently asked questions about the Vectone Mobile service. If you have a question that is not answered here, please contact our Customer Services team who will be happy to help.

What is Vectone Mobile?
Vectone Mobile is a pre-pay service offering low call rates for local, national, and international calls, plus savings on SMS and roaming. Vectone Mobile is part of the Vectone Group of companies, a respected international phone network.

How can I get a Vectone mobile SIM?
To benefit from the savings Vectone Mobile offers, you need a Vectone Mobile SIM card. You can get a Vectone Mobile SIM card by ordering a starter pack from the many shops showing the Vectone Mobile signage.

What does the Vectone mobile starter pack contain?
The starter pack includes a Vectone SIM card and an information booklet to help get you get started.

How do I use my Vectone SIM?

• Open the packaging and remove the Vectone Mobile SIM card from its holder
• Put your Vectone SIM in your mobile 
• Turn your mobile on and select Vectone Mobile
• Enter your Vectone Mobile PIN code, found on the back of the SIM card holder
• Add credit by purchasing vouchers in-store or online.

Do I need to dial an access number when calling abroad?
No – simply dial direct. The call savings you make will be handled when Vectone Mobile routes the call to your destination.

Where can I top-up?
You can purchase top-up vouchers from shops displaying the Vectone mobile sign.

How do I transfer the top-up value to my account?
Once you have purchased a top-up voucher from a shop, simply key in *111* followed by the 10-digit PIN number, found on the back of the voucher, followed by the # key, and press call.

Alternatively, dial 121 and follow the instructions.

How can I check my credit balance?
From your phone simply key in *102# followed by pressing the call key. Your credit balance will automatically display on screen.

How can I retrieve my voicemail?
Dial 123 from your mobile or 602100091.
The first 10 Voicemails per month will be free of charge, after which will be charged at 0.13€ ex VAT.

Can I send MMS?
Multi Media messages (MMS) allow you to send pictures and audio such as a video clip or animation. Unfortunately, you cannot currently send MMS when using your Vectone Mobile SIM. We are working hard to bring you this service in the near future.

How much will it cost to make a phone call?
Check the current call rates

Are there different prices depending on which time or day I am calling?
No. You will be charged the same price regardless of the time or day you make a call.

Are there any roaming charges if I go abroad?
Outgoing calls will be charged at set rates dependent on the country and network the call is made from and to.

What does Smart Roaming cost?
To find out your call rate to any destination while you’re roaming outside of the Spain simply key in *108* followed by the recipient’s number followed by the # key, and press the call button. The per-minute call rate from your current location will automatically display on your mobile screen.

How do I sign up for Smart Roaming?
This is done automatically for you when you use a Vectone Mobile SIM. It’s not a service that is available to customers of other networks.